Privacy Policy

This Privacy Policy explains how Éluvane Atelier collects, uses, and protects personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

We collect only the information needed to process your order and respond to your enquiries: name, email address, delivery address, phone number, and order history. Card and payment details are handled directly by our payment processor, PayFast, and are never seen or stored on our servers.

How we use it

We use your information to fulfil orders, send order updates, respond to your messages, and - only with your explicit consent - send occasional newsletters. We do not sell or share your personal information with third parties for marketing purposes.

Cookies and tracking

We use a small set of cookies for site functionality and, with your consent, anonymous analytics. You can decline analytics cookies via the consent banner at any time. Declining does not affect your ability to use the site or place orders.

Your rights under POPIA

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, reach us through our contact form or at hello@eluvane.co.za. We respond within 14 business days.

Data retention

Order records are retained for seven years to comply with South African tax law. Newsletter subscriptions are retained until you unsubscribe. We delete other personal information on request.

Contact

For privacy-related questions, use our contact form or write to hello@eluvane.co.za.